Returns Policy

Email support@zebekhas.pk within 7 days of delivery, with your order number and the reason. Do not send anything back until we have confirmed the return.

We will accept a return when:

• the item is unused, unwashed and in its original packaging, with tags still attached
• it is not a cut length of fabric, a made-to-order piece, or an item marked as final sale at the time you bought it
• you contact us within 7 days of delivery

If an item arrives damaged, defective or not as described, contact us as soon as you can and include photographs. We will repair, replace or refund, at our choice, at no cost to you.

We cannot take back items that have been worn, washed, altered or damaged after delivery, except where the damage is a manufacturing fault. Change of mind on cut fabric is not a return — once a length is cut it cannot be resold as listed.

Approved refunds go back the way you paid, where we can: a bank transfer is refunded to the account that paid us. Cash-on-delivery refunds are paid by bank transfer to an account you nominate. Delivery charges are refunded only when the return is our fault (wrong, damaged or defective item).

We aim to complete an approved refund within 14 days of receiving the returned goods, or of agreeing that you need not return them.

If you want a different size or colour, ask when you first contact us. An exchange depends on stock. If the replacement costs more, we will ask you to pay the difference before we send it; if it costs less, we refund the difference.